Shipping policy

Last updated: Feb 17, 2026

Thank you for shopping with Tails and Hugs. Below you’ll find important information about how we process and ship orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

As we work with international suppliers to bring you quality pet products at affordable prices, delivery times may vary depending on your location.

Estimated shipping times:

Please note that these are estimated delivery times and may vary due to customs delays, peak seasons, or unforeseen circumstances.

We offer Free Shipping on all orders unless otherwise stated.

Any applicable shipping fees will be clearly displayed at checkout before payment is completed.

Once your order has shipped, you will receive a tracking number via email.

Please allow 3–5 business days for tracking information to update in the carrier’s system.

If your package is significantly delayed or appears lost, please contact us at:

We will investigate the issue with the carrier and supplier and work to resolve it as quickly as possible.

It is the customer’s responsibility to ensure that the shipping address is entered correctly at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to offer a refund.

For international orders, customs fees or import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

If you have any questions about shipping, please contact: