Refund policy
Last updated: February 17, 2026
Thank you for shopping with Tails and Hugs. We want you and your furry friends to love every purchase. If you are not completely satisfied, we are here to help.
Returns
You have 14 calendar days from the date you receive your order to notify us if you wish to return an item.
- To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The item must be in saleable condition.
- You must provide proof of purchase (order confirmation email or receipt).
- The item must be returned within 14 days of notifying us.
If these conditions are not met, we may be unable to accept the return.
To request a return, please contact us at:
📧 tailsandhugs@outlook.com
Please do not send items back without contacting us first.
Refunds
Once we receive your returned item, we will inspect it and notify you that it has been received.
If your return is approved, we will initiate a refund to your original method of payment (credit card, debit card, PayPal, etc.).
Refund processing times may vary depending on your bank or card provider.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Shipping costs paid at checkout are non-refundable for change-of-mind returns.
If free shipping was selected, we reserve the right to deduct the original shipping cost from the refunded amount.
Defective or Damaged Items
If you receive an item that is defective, damaged, or not as described, please contact us within 30 days of delivery at:
We require clear photographic evidence of the issue so we can review it with our supplier.
If approved, we may offer:
- A replacement item
- A partial refund
- A full refund
We may require the item to be returned before issuing a refund.
Items damaged due to misuse, normal wear and tear, or improper handling are not eligible for refund.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please email:
📧 tailsandhugs@outlook.com
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company — it may take time before your refund is officially posted.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
Dropshipping Notice
As we operate as a dropshipping business and work with global suppliers, return addresses may vary depending on the product and supplier location.
Return instructions will be provided after contacting us.
Agreement
By making a purchase on our website, you agree to this Refund Policy.